These terms and conditions apply to the purchase of products through www.faobajoyas.com (the “Website”). By placing an order for such products, you agree to be bound by, and accept, these terms and conditions.

These terms and conditions are subject to change by Faoba Joyas S.A.S. (referred to as "us" or "we") without prior written notice at any time, in our sole discretion. The latest version of the terms and conditions will be posted on this Website, and you should review these terms and conditions prior to purchasing any Product.

These terms and conditions are an integral part of the Website terms and conditions that apply generally to the use of our Website. You should also carefully review our PRIVACY POLICY before placing an order for goods through this Website.

We at Faoba Joyas S.A.S. created this Privacy Policy because we care about your privacy and we understand that you want control over how the information you provide to us is used, stored and shared. This Privacy Policy describes how we gather information from you when you visit the Faoba Joyas S.A.S. website located at www.faobajoyas.com (the “Site”), how we may use and share that information. By visiting our Site, you are accepting the practices described in this Privacy Policy and the accompanying TERMS AND CONDITIONS.In this Privacy Policy, the words “we,” “us” and “our” refer to Faoba Joyas.

The Information We Collect Personal Data Personal Data is information that identifies you or can be used to identify or contact you (collectively, “Personal Data”). Such Personal Data may include your name, address, email address, telephone number, birthdate (primarily for eligibility purposes). When registering to become a member (“Member”) on our Site, you will be required to provide us with Personal Data.

Billing Information If you wish to purchase a product or service through the Site, you will be required to provide certain information in addition to the Personal Data noted above. Such information may include a credit card number, PayPal account number, and similar information (collectively, “Billing Information”). If you are under 18, you must inform a parent or guardian about our privacy policy to obtain their agreement to the privacy policy before registering, subscribing or placing an order with us.

Faoba Joyas values its customers and respects their privacy. If we collect any personal information through any system related or incorporated in the Website, Faoba Joyas will treat the information confidentially and will use it exclusively for purposes associated to the services provided by the brand.

Faoba Joyas commits not to transfer, sell, or share data received on the Website, without the express approval of the owner of the data.

Please contact our customer care team by emailing info@faobajoyas.com if you have any further questions.

This site is for the commercial use of Faoba Joyas. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer or sell any content, software, products or services contained on this site. You may not use this site or any of its contents for any commercial purpose, including any advertising or advertising revenue generating activity on your own site.

FAOBA JOYAS offers a guarantee on the products purchased, in the terms established by Law, responding for defects in quality, suitability, safety and good condition of the products offered. The warranty term established for products offered by FAOBA JOYAS ​within the first 30 calendar days, related to soldering and setting. To do this, you must notify us within 5 days of receiving your product.

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Under no circumstances is a guarantee offered for damages resulting from the use of your jewelry: stains, scratches on the metal and/or stones, knocks, fragmentation of stones, damage or fading in galvanic baths, among others.

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FAOBA JOYAS is not responsible for the maintenance of your pieces.

It is cause for loss of the warranty if the client decides to make modifications to the jewelry.

FAOBA JOYAS products are handmade, so they may present special and natural characteristics associated with the materials used in their manufacturing process and that may sometimes generate variation in the texture or differences in the characteristics of a product. to another, which cannot be considered a defect at any time and therefore does not apply as a guarantee. Gold-plated products may lose color with use. Color fading is not guaranteed after 30 days of purchase.


After receiving your package, we will send you an email with the approximate repair time.


To guarantee the jewelry, the client must take into account the following:


If the defect cannot be repaired, it will be replaced with an equal model. If this is not available, the client may exchange it for any other jewel of the same or greater value, canceling the difference.


If the product is completely exchanged for another, the warranty period will begin to run again in its entirety from the moment of replacement. If one or more pieces or parts of the property are changed, they will have their own warranty.


The term of the legal warranty will begin to run from the delivery of the product to the customer.


Warranty repairs will be carried out within a period of approximately one month, counting from the date on which the jewel is received.

FAOBA JOYAS is exonerated from the liability derived from the guarantee, when it demonstrates that the defect comes from:


Improper use of the product by the Client.

When the Customer did not follow the instructions for the care of the product (see Product Care).

The warranty term established previously in LEGAL WARRANTY has been fulfilled.