Upon placing your order, please ensure that your shipping address is correct as we cannot reroute after an order has been dispatched from our studio.


Please note that the posted shipping time frame, if provided, may vary from item to item. The posted shipping time frame is contingent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization. These shipping terms, including the terms set forth in our Shipping Guidelines, are accepted by you by placing an order with us.


All orders are dispatched with ‘No Signature Required’ and may be left at a residence deemed safe by the delivery company. Faoba Joyas is not responsible for any loss or liability or damage that may result from leaving your package at the shipping address without a signature. If you prefer to have your order shipped with ‘Signature Required’ please contact INFO@FAOBAJOYAS.COM so that we may make arrangements.

 

Faoba Joyas is also not responsible for any international shipping delays caused by the customs clearance process.

We are pleased to accept timely returns of new and unused products within 15 days from the date you received your order. Returns can be refunded as Site Credit or to the original method of payment, where applicable. Pre-orders placed across multiple cards will be refunded to the same cards used, regardless of the cards being removed from the site, cards expiring, or updating card information.​ Please make sure your items are returned new, unused and with all designer tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.

For your security, please return your item with an insured courier. Faoba joyas is not responsible for items damaged or lost in transit upon the receipt of the item.

If your order did not include the proper packaging please email INFO@FAOBAJOYAS.COM. Any returned products which are damaged, do not include the packaging materials, soiled, or altered may not be accepted and will be returned to you. Refunds or credits will not be processed until the items are returned and inspected by FAOBA JOYAS. ​ Discounted products are final sale and cannot be returned or exchanged. ​

Your receipt of an electronic, or other form of, order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If applicable, your order will be refunded in the original form of payment. If your credit card has been charged and your order is canceled, we will immediately issue a refund to your credit card account in the amount of the charge and notify you that your order was canceled. Orders  placed using Site Credit will be available immediately to use once the order is canceled. Promotions will be refunded and reactivated in your account, as long as the promotion has yet to expire.